FREQUENTLY ASKED QUESTIONS

Will I be sharing a room with people I don’t know?

A: Possibly, we offer some rooms for single person use. Some rooms have 2 or more desks, these can either be booked out as a whole, or if you book just a desk, you could be sharing with someone else. We do maintain social distance between desks and we provide baffles to limit noise and air circulation.

What time do the offices open? 
Different offices have different opening times, but the core hours will generally be 8:30 – 17:00, have a look at the venue web page to confirm.

Can I cancel a booking?

Our normal policy for cancellation would be to ask for notification to cancel 48 hours prior to the booking time, however because of the current lockdown and isolation measures we will accept cancellation any time up to the booking start time. We do charge a nominal fee of £1 for transaction charges.

 

Are you opening up more offices in my area?

We are looking for more suitable offices in the Borders, East Lothian, Midlothian, Fife and West Lothian and if you know of either a community group with access to a venue or a landlord, please get in touch at andrew@hometown-hub.co.uk.

 

Are there discounts available for long term bookings?

In most instances yes, please contact us at andrew@hometown-hub.co.uk to inquire.

Can I invite other people in to a venue for a meeting or to work with me?

Everyone who enters one of our venues must be a registered user to allows to undertake contact tracing if required. We will accept visitors providing the register and are in an appropriate space, i.e. a room which has been wholly booked out or a meeting room.

How do I get into the building where the office is?

Many of our venues have a concierge who will ensure the venue is open before the booking time, so just go on in and find your work space (It will be signed, but remember to wear a mask until you get to your seat). You may see the concierge who I am sure will say hello and answer any questions.

 

Some venues will have no concierge and a coded door lock, you will receive notification of the code by email during the booking process.

If you have any difficulties in access please ring our helpdesk number on 0333 577 8827.

Are there printing facilities in the office?

Yes, there will be a shared wireless printer which you can use. Paper is provided and we have simple honesty box at 5p a sheet for printing or copying.

Are there tea and coffee making facilities?

There is a kettle and fridge in our venues, we don’t however provide tea or coffee, please feel free to bring in what you need and there are usually coffee shops nearby, we are keen to support our local businesses in the towns where we have venues.

How do I pay for the booking?

At the point you book the work space, you will be asked to pay for the booking. We us a system called Stripe which is large international payments system (Like Paypal), it meets all the necessary encryption and security standards.

If I want to recharge the booking to my employer, can you provide a receipt?

Yes, when you make the booking you will receive a receipt which states the fee you have paid. We are more than happy to provide more information directly to employers if required.  

What will my desk be like?

Your desk will be very new and quite large (Usually 160cm x 80cm), it will have a new 24” Dell monitor, a desk light, a comfortable executive style chair (That basically means it has arms and is well padded J) and baffles (Where required) around it.

What kind of Wifi service is there and how do I get access?

We ensure each venue has high speed broadband to support the user capacity in that office, so you will be able to do video conferences or other high load activities.

The Wifi code will be visible in the venue, but you will also receive notification by email during booking.

Will I be able to come and go as I wish during the day I am booked in for?

Yes, providing you are observing the Covid policy, which means wearing a mask when not at your desk and you use the hand sanitiser when entering the building. The front door will either be open or need the code which has been provided to you.

What kind of facilities are there near the venue?

Our website describes what is around each venue, we hope to provide links to some of the shops soon.

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COVID SAFETY

Our venues are cleaned every morning with approved disinfectants to the European standard of EN14476, effective against Coronavirus. We pay particular attention to desks, door handles, screens, printers and chairs. Hand cleaning gel is located at the entrance and other communal areas, please use it